Overview
Super Users have unrestricted access across your Mobaro account — they can create, edit, and delete every component in your setup, regardless of Role or membership. Activation is a security-sensitive change and is handled directly by Mobaro to ensure proper authorization and an auditable trail.
Why this matters: Super User access cannot be limited or scoped. Granting it gives the recipient full control of your account — including the ability to create, edit, or delete Users, Locations, Checklists, Schedules, Dashboards, and every other component. Most teams should reach for a Role first.
See also: What is a Mobaro super user? for a fuller walkthrough of the role and its responsibilities.
Step 1: Decide if a Super User is the right fit
Before requesting a new Super User, confirm the access pattern actually requires it. In most cases, a well-scoped Role gives the User exactly the permissions they need without exposing the rest of your account.
Activate a Super User when the User needs:
Account-wide visibility across all Organizations on the account.
The ability to create, edit, and delete Roles, User Groups, and Users.
Ownership of system-wide Configuration (Notification Rules, RideOps Keys, Assignment Definitions, etc.).
Full audit and reporting access without exception.
Use a Role instead when the User only needs:
Scoped permissions to a subset of features (for example, just Checklists or just Dashboards).
Access limited to specific Locations or Location Groups.
View-only access for reporting or oversight.
Best practice: Default to a Role. Reach for Super User only when scoped permissions cannot meet the need. See How to set up Roles to model a less permissive alternative first.
Step 2: Confirm you are authorized to request
To request a new Super User, the requester must be one of the following:
An existing Super User on the account.
An account owner or known organizational decision-maker on file with Mobaro (for example, the original signer of your contract).
Important: Mobaro will verify the requester's authority before activating new Super Users. Requests from Users without authorization will be routed back to your Customer Success Manager for confirmation, which can delay activation.
Step 3: Send the activation request
Use the button below to open a pre-filled email to [email protected]. Fill in the placeholders and send it from the email address Mobaro has on file for you.
Information to include
Name of requesting User — your name as the requester.
Name of Organization — the Mobaro Organization the new Super User should access.
Name of requested new Super User — full name of the User being granted access.
Email of requested new Super User — the email address that will be used to log in.
Mobaro Academy access — yes or no, depending on whether the new Super User should also receive a Mobaro Academy seat.
Note: Standard activation requests are typically processed within one to three Mobaro support business days. For time-sensitive requests, copy your Customer Success Manager on the email so it can be prioritized.
Step 4: After activation
Once Mobaro has activated the new Super User, the receiving User will see Super User access reflected the next time they log into the Mobaro Backend. No additional configuration is required on your side.
Recommended first steps for the new Super User
Log into app.mobaro.com and confirm Super User permissions are visible (full sidebar access, all Organizations listed).
Review existing Roles and User Groups to understand the current permission model.
Familiarize themselves with the Super User responsibilities.
Bookmark the Mobaro Help Center for ongoing reference.
Recommendation: Maintain at least two active Super Users per Organization. Single-Super-User accounts create a risk if that User is unavailable during a time-sensitive change.
See also
What is a Mobaro super user? — the foundational article on the Super User role and responsibilities.
How to set up Roles — for the scoped-permission alternative to Super User access.
Related: Looking to remove an existing Super User? See the companion article on deactivating a Super User.
Frequently asked questions
Q: How long does activation take?
A: Standard requests are typically processed within one to three Mobaro support business days. Requests submitted outside business hours are picked up the following day.
Q: Can I activate a Super User myself from the Mobaro Backend?
A: No. Super User activation is intentionally gated through Mobaro Support to maintain an audit trail and confirm requester authorization.
Q: Does the new Super User need an existing User account first?
A: Not necessarily. If the User does not yet exist on the account, Mobaro can create the User as part of the activation. Provide the email address you want associated with the account.
Q: Can a Super User be limited to a single Organization?
A: No. Super User access applies across all Organizations on the account. If you need scoped access, configure a Role instead.
Q: How many Super Users should we have?
A: Mobaro recommends a minimum of two per Organization to avoid single-point-of-failure scenarios during leave, role changes, or time-sensitive incidents.
Q: Can a Super User remove another Super User?
A: No. Removing Super User access also goes through Mobaro Support — see the companion article on deactivating a Super User for the request flow.