Overview
The NPS Segments widget breaks down customer feedback into three categories: Promoters, Passives, and Detractors, displayed as percentages.
Best Use Case
Use this widget to understand the composition of your NPS score and prioritize improvement efforts for detractor segments.
Setup and Configuration
Add the Widget: Include the widget on your Dashboard.
Select Filters: Focus on specific locations, regions, or timeframes.
Adjust Display Options: Choose chart styles or customize color coding.
Tips for Effective Use
Compare segments over time to evaluate the effectiveness of improvement initiatives.
Share segment data with team leads to address areas of concern.
Example Use Case: A customer success manager uses this widget to identify an increase in detractors for a specific location and coordinates targeted training to address feedback.