Overview
The NPS Historic Score widget tracks the Net Promoter Score over a selected historical timeframe, offering a snapshot of customer satisfaction trends.
Best Use Case
Ideal for analyzing long-term trends in customer sentiment to guide strategic decision-making.
Setup and Configuration
Add the Widget: Place the widget on your Dashboard.
Choose Timeframes: Select the time period you want to analyze.
Apply Filters: Narrow the data by specific customer groups or segments.
Tips for Effective Use
Use longer timeframes to identify consistent patterns in customer sentiment.
Pair with NPS Segments for deeper insights into promoter and detractor behaviors.
Example Use Case: A marketing manager reviews yearly NPS trends to evaluate the impact of a new loyalty program on customer satisfaction.