Overview
The NPS Historic Score widget tracks your NPS across a selected historical timeframe, giving you a snapshot of how customer satisfaction has trended over time.
Why this matters: Seeing your NPS over an extended period reveals consistent patterns and turning points that a single score can hide, helping you guide strategic decisions with confidence.
Configuration and filters
Add the widget to your Dashboard, then refine which feedback it summarizes using the available controls:
Timeframe: Select the historical period you want to analyze.Filters: Narrow the data to specific Locations or Location Groups.
Best practice: Use longer timeframes to identify consistent patterns in customer sentiment, and pair this widget with the NPS Segments widget for deeper insight into promoter and detractor behavior.
Frequently asked questions
Q: What period should I choose?
A: Choose a span long enough to smooth out short-term noise. For example, reviewing yearly NPS trends lets a marketing manager evaluate the impact of a new loyalty program on customer satisfaction.
Q: Can I focus on a single site or region?
A: Yes. Apply the Filters to limit the score to specific Locations or Location Groups.