Overview
The NPS Score Development widget shows how the NPS evolves over time, helping you identify trends and correlate them with organizational changes.
Best Use Case
Ideal for assessing the short-term impact of recent initiatives or campaigns on customer satisfaction.
Setup and Configuration
Add the Widget: Place it on your Dashboard for visibility.
Set Time Intervals: Choose daily, weekly, or monthly data points.
Enable Annotations: Add notes to highlight significant events or changes.
Tips for Effective Use
Use annotations to correlate NPS changes with campaigns or operational adjustments.
Focus on short intervals to track rapid changes after new initiatives.
Example Use Case: An operations director tracks the NPS daily after launching a new guest assistance program to ensure immediate feedback and necessary adjustments.