Overview
The NPS Score Development widget shows how your NPS evolves over time, making it easy to spot trends and correlate them with organizational changes.
Why this matters: Tracking the movement of your NPS rather than a static value lets you measure the short-term impact of recent initiatives and react quickly when sentiment shifts.
Configuration and filters
Add the widget to your Dashboard, then shape the view using the available controls:
Time interval: Choose daily, weekly, or monthly data points.Annotations: Add notes to highlight significant events or changes.Filters: Narrow the data to specific Locations or Location Groups.
Best practice: Use annotations to correlate NPS changes with campaigns or operational adjustments, and focus on shorter intervals to track rapid changes after a new initiative.
Frequently asked questions
Q: Which interval should I use?
A: Match the interval to the pace of change you want to observe. For example, an operations director tracking NPS daily after launching a new guest assistance program gets immediate feedback and can make adjustments right away.
Q: How do annotations help?
A: They mark when something notable happened, so you can line up a rise or dip in the NPS with the campaign or operational change that caused it.