Overview
A Location's Uptime Summary is where you review and correct its operational and downtime history — adding a past downtime, fixing an entry's times, or removing one created by mistake. Accurate entries mean accurate uptime and reliability reporting.
Users must be Super Users or have the following Role to edit a Location's Uptime Summary:
Operations: Manage Downtime
Why this matters: Downtime and uptime feed reliability metrics like MTTR and MTBF. A missed or mis-timed entry quietly skews those numbers — correcting the record here keeps your reporting trustworthy.
Opening the Uptime Summary
Go to
Locationsin the Backend and select the Location.Click the
Uptime Summaryicon in the toolbar.
Adding a past downtime period
Select an uptime period and click
Add downtime for this period.Set the Start Time and End Time, and optionally a Category (e.g. technical failure, maintenance), Description, and Attachments.
Click
Save.
Note: A downtime can't be added to an uptime period that already has one. Downtimes can span multiple days.
Best practice: Use a clear Category and description so the downtime is correctly classified in reporting.
Editing an uptime or downtime period
Find the entry in the Uptime Summary and click the
Edit Periodicon.Adjust the Start Time, End Time, or other fields, keeping the Downtime Category aligned with the event.
Click
Save.
Deleting a period
Click the Delete Period icon next to an entry and confirm.
Critical: Deleted entries can't be recovered. Uptime periods can't overlap, either.
Frequently asked questions
Q: Can a downtime span multiple days?
A: Yes — set start and end times across the days you need.
Q: Do downtime entries affect reports?
A: Yes. Downtimes feed operational and reliability reports, so accurate entries matter.
Q: Can I attach multiple files?
A: Yes — attach several images or documents for context.