Overview
Downtime templates in Mobaro allow you to define common downtime scenarios ahead of time so operators can log them quickly with just a few taps in RideOps. These templates save time, reduce data entry errors, and ensure downtime reports are consistent.
Templates can be created for specific locations or made available globally across your account.
Why use downtime templates?
Operators often encounter repeatable downtime events—like weather delays or sensor trips. With a downtime template, you predefine key details (like category, and description), allowing operators to log an incident in seconds instead of filling out everything manually.
Templates can also help your team:
Maintain consistent downtime reporting
Reduce ambiguity when selecting downtime categories
Improve overall data quality and reviewability
How to create a downtime template
To create or manage downtime templates, you’ll need admin access to the Configuration area in the Mobaro Backend.
Navigate to Downtime Templates
Go to Configuration from the left-hand sidebar. Click the Downtime tab. On the right-hand panel, you’ll see a list of existing Downtime Templates.
Click + to create a new template
This opens the template builder.
Fill out the template details
Here’s what you’ll define:
Name: What the operator will see in RideOps (e.g., “Lift Stop – Low”).
optionalDescription: Additional context that appears in the downtime log.optionalDowntime Category: Choose the appropriate category to classify this event (e.g., Mechanical, Weather, Staffing).optionalLimit to: Restrict the template to a specific Location or Location Group if it should only be used in certain areas.Color: Assign a color to visually differentiate it in the RideOps UI.
Click OK when you’re done.
Using downtime templates in RideOps
Once your templates are set up, RideOps operators will see them listed when they start a new downtime. Selecting a template:
Pre-fills the downtime fields
Automatically logs the category and description
Assigns the correct template color for visibility
This allows the downtime to be recorded with two clicks, helping teams respond faster while maintaining clean operational logs.
Frequently Asked Questions
Q: Can I use the same template across all locations?
A: Yes. Leave the “Limit to” field blank, and the template will be available globally in RideOps.
Q: Can I create location-specific templates?
A: Absolutely. Use the “Limit to” option to assign a template to a single Location or Location Group.
Q: Can templates be edited after they’re created?
A: Yes. Just click the pencil icon next to any existing template to make changes.
Q: Are templates required to start a downtime in RideOps?
A: No. Operators can still start downtimes manually, but templates significantly speed up the process.