Overview
Efficiently managing downtime is crucial for maintaining operational efficiency. Mobaro offers robust tools to log and analyze downtime events. This guide outlines the essential administrative steps to set up and utilize Mobaro's downtime features effectively.
Assign Downtime Management Permissions
To enable specific users or user groups to manage downtime, adjust their role settings:
Log in to the Mobaro backend and select the "Roles" tab.
Choose an existing role or create a new one for users who will manage downtime.
Within the role settings, check the "Manage Downtime" permission.
Note: This grants users the ability to:
Mark locations as operational or out of operation.
View and edit the operational log of a location.
Access the "Downtime" section to register, resolve, and edit downtime events.
Click "Save" to apply the updated permissions.
Enable Operational Logging for Locations
Activating operational logging allows for the tracking of downtime and uptime at specific locations:
In the Mobaro backend, go to the "Locations" tab.
Use the multi-select tool to choose the locations where you want to enable operational logging.
Click "Edit" and set "Operational logging of locations" to "Enable." Click "Update selected values" to apply the changes.
Note: With operational logging enabled, you can now mark locations as in or out of operation and register downtime events.
Create Downtime Categories
Categorizing downtime events helps in identifying and analyzing the causes of downtime:
In the Mobaro backend, select the "Configuration" tab.
Click on "Downtime" in the header.
Click "Create New Category" and enter a descriptive name for the category. Repeat this process to add multiple categories as needed.
Note: You can rename or delete existing categories from this section to keep your downtime classifications up to date.
Set Up Automatic Assignment Creation
Automating assignment creation ensures that downtime events are promptly addressed:
Within the "Configuration" tab, click on "Downtime."
Check the box labeled "Create assignment when a new downtime is started." Specify the user groups to be assigned these tasks under "Assignment Assignee." Select relevant assignment categories to classify these tasks appropriately.
Click "Save" to implement the automatic assignment creation settings.
Frequently Asked Questions
Q: Can I assign downtime management permissions to multiple roles?
A: Yes, you can enable the "Manage Downtime" permission for multiple roles, allowing different user groups to handle downtime management as needed.
Q: Is it possible to disable operational logging for a location after enabling it?
A: Yes, you can disable operational logging by selecting the location, clicking "Edit," and setting "Operational logging of locations" to "Disable." Remember to update the selected values to apply the change.
Q: How can I add, edit or delete a downtime category?
A: Navigate to the "Configuration" tab, select "Downtime," and you will see a list of existing categories. Here, you can add, rename or delete categories as necessary.
Q: What happens if I don't set up automatic assignment creation for downtime events?
A: Without automatic assignments, downtime events must be managed manually. Setting up automatic assignments ensures that downtime incidents are promptly addressed by the designated personnel.