Overview
If you or your team members are experiencing login issues in Mobaro, such as password errors or disabled accounts, follow the troubleshooting steps below to identify and resolve the problem.
General Login Issues
Common Causes:
Incorrect Password or Account Not Found: If a password error occurs, it might be due to an incorrect password or the absence of an account.
HR Integration Conflicts: Some organizations integrate Mobaro with their HR systems, which may result in automatic updates or overwrites to user credentials, causing login issues.
Steps to Resolve:
Verify the existence of the user's account in Mobaro: - Check if the email address or name is registered. - If no account is found, set up a user profile with the correct email address and permissions.
Once the account is created or verified: - Ask the user to log in again. - If necessary, request a password reset to ensure proper access.3. If the issue persists or a profile cannot be located, instruct the user to contact their organization's Mobaro Super Users or managers, who may create or reinstate the profile.
Disabled Accounts After Service Changes
Common Causes:
Organizational Service Migrations: If your organization no longer uses Mobaro for its operations, user accounts previously linked to the organization may be disabled.
HR Integration Conflicts: If the organization manages accounts via HR systems, certain credentials or accounts may be disabled during sync processes.
Steps to Investigate:
Confirm with your organization whether Mobaro is still actively used for checklist or operational tasks.
If Mobaro has been replaced: - Identify the alternative software or platform now being used by your organization. - Follow the new login or operational procedures specific to that platform.
If related to HR system-managed accounts: - Confirm with the HR or IT team if the account or credentials have been updated or overwritten. - Verify if updates align with the HR system’s sync schedule.
Handling HR Integration Conflicts
When encountering login issues due to HR-managed Mobaro accounts, consider the following steps:
Use Assigned HR Integration Credentials: Ensure you utilize the most recent login details provided by your employer, as manual changes may be overwritten.
Coordinate with HR or IT Team: Your HR/IT department can verify and adjust account settings to resolve integration-related problems.
Addressing these conflicts promptly ensures smooth access to your Mobaro account.
Resolution Strategies
To address any Mobaro login issue, always:
Start with verifying account existence and ensuring credentials are correct.
Reach out to your team administrator or Mobaro support if further assistance is needed, especially in cases of service migrations or organizational changes.
Proactively communicate with your organization’s HR or IT team regarding possible changes to login credentials if accounts are HR-managed.
Keep a secure record of updated credentials to facilitate future access.
By following these troubleshooting steps, users can quickly resolve issues and gain necessary access to operational tools.Additionally, maintaining open communication with relevant organizational contacts and securely storing assigned credentials are recommended to prevent future login challenges.