All CollectionsTroubleshoot and get helpRideOps and training problemsRideOps and training problemsTroubleshoot RideOps devices, notes, Certification Processes and missing Competencies.By Logan1 author·4 articlesRideOps is disconnected or showing outdated informationSeparate RideOps connection, upload, configuration and integration problems while preserving work stored on the tablet.Troubleshoot missing Notes and Note TemplatesCheck Location membership, filters, template targeting and saved content when Notes or their templates do not appear as expected.A Certification Process or candidate is missing from the mobile appCheck Assignees, Assessors, prerequisites and renewal eligibility when training or a peer-assessment candidate is unavailable.A completed Certification Process has not awarded a CompetencyTrace a missing Competency through the Certification Process, candidate, Result validation and Certification dates.
