Mobaro

Logan Bowlby

Find help with sign-in, devices, missing work and unexpected behavior, or contact Mobaro Support.

Troubleshoot and get help

Fix Mobaro sign-in problems: wrong email or password, forgotten passwords, disabled accounts, outdated apps and HR-managed accounts.

Troubleshoot sign-in problems and disabled accounts

Separate feature availability, Role permissions, configured data and app-area rules when a page, button or tile is missing.

A feature or menu is missing despite administrator access

Check why a password reset email has not arrived, who can change your password or email, and when to contact Mobaro Support.

Password reset email is missing or inaccessible

Diagnose disabled User editing, read-only membership fields and inherited access, then make the change from the correct editor.

User details or memberships cannot be edited

Resolve sign-in failures, missing access and permission-related problems.

Sign-in and access problems

Identify whether device permissions, workflow requirements or uploads are preventing photos, scanning or location access.

Troubleshoot camera, scanning and device location access

Check blank pages, missing icons and unresponsive controls, and distinguish browser problems from access or configuration.

A Backend page will not load or displays incorrectly

Check missing or unresponsive controls, preserve Checklist progress, and send useful evidence to Mobaro Support.

A button is missing or unresponsive in the Mobaro mobile app

What happens to unsent work in the Mobaro app when you log out, use Recovery Procedures or Factory Reset, or reinstall, and how to send it safely.

Recover stuck or unsent data in the mobile app

Learn when to reset a stuck image upload queue, how to do it, what happens to missing photos and what to check afterward.

Reset the image upload queue in the mobile app

Diagnose device features, browser issues, offline work and unsent data.

Mobile app, browser and connection problems

Check condition combinations, source answers, weekdays and Location Properties when expected Checklist content does not appear.

Checklist logic is hiding a question or page unexpectedly

Trace a QR code to its Location or Asset and distinguish navigation from Scanner Question validation.

A scanner code opens the wrong work or nothing

Check Calendar Patterns, Specifics, time zones, validity dates and Exclusions when scheduled work appears at an unexpected time.

A Schedule runs at the wrong time or on the wrong day

Trace a Checklist edit from the saved version to the Schedule, language and device, while protecting work already in progress.

Checklist changes are not showing where expected

Find a missing Checklist by checking the organization, permission folder, search scope and access before changing its Schedule.

A Checklist is missing from the Backend

Why a Checklist is missing from the Mobaro app and how to find it: phone checks, filters and map, Schedule setup, and messages when it won't open.

A Checklist is missing from the mobile app

Why the Mobaro app shows a question as not supported, what happens to the Result if you continue, and how to update the app.

Unsupported question when completing a Checklist

Find missing work and investigate Checklist logic, changes and scheduling issues.

Checklist and Schedule problems

Check modification access, Assignment Definition resolver rules and required documentation when work cannot be marked complete.

An assignee cannot resolve an Assignment

Compare Downtime state, saved duration, opening hours and Report filters when an event exists but a Dashboard shows different figures.

A Downtime is missing from Reports

Check the Report type and Report Template before deciding that a Result has lost answers, comments or photographs.

A Result Report is missing answers or images

Separate Result visibility from validation access, then check the source Reviewers, Location membership and review state.

A reviewer cannot approve a Result

Check the answer condition, creation flow, existing Assignments and target before treating a missing notification as a failed trigger.

An Assignment Trigger does not create the expected work

Diagnose missing assignee options by checking Location access, User Group assignability, delegation and Assignment Definition restrictions.

A User or User Group is missing from Assignment assignees

Find why a Dashboard is missing, empty or different for two Users by checking recipients, saved filters, widget scope, access and refresh.

A Dashboard is missing or shows unexpected data

Trace a missing email or push notification through personal settings, Result Report triggers, recipients and delivery checks.

Troubleshoot missing Notifications

Check access level, Location membership and the mobile app's unfinished-work view when Assignment lists differ.

Assignments differ between the Backend and mobile app

Find out why a Location is red on the Location Overview widget and clear it: missed or unapproved Checklists, urgent Assignments or Blocking Downtime.

Troubleshoot red statuses on the Location Overview

Resolve unexpected Assignment behavior, Result review issues and missing reports.

Assignment, Result and reporting problems

Separate RideOps connection, upload, configuration and integration problems while preserving work stored on the tablet.

RideOps is disconnected or showing outdated information

Check Location membership, filters, template targeting and saved content when Notes or their templates do not appear as expected.

Troubleshoot missing Notes and Note Templates

Check Assignees, Assessors, prerequisites and renewal eligibility when training or a peer-assessment candidate is unavailable.

A Certification Process or candidate is missing from the mobile app

Trace a missing Competency through the Certification Process, candidate, Result validation and Certification dates.

A completed Certification Process has not awarded a Competency

Troubleshoot RideOps devices, notes, Certification Processes and missing Competencies.

RideOps and training problems

Gather useful app, device and record details, capture the right screen, and protect unsent work when reporting a problem.

Collect diagnostics for Mobaro Support without losing work

Find Mobaro Support's email, phone and chat options, and learn who to contact first for help.

Contact Mobaro Support

Contact Mobaro and collect useful diagnostics while protecting unsent work.

Contact Support

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Create your account and invite the first people to your workspace.

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