Mobaro

Logan Bowlby

Set up RideOps, manage daily operation, record downtime and hand over safely.

Run rides with RideOps

Set up RideOps for a Location: Operational Logging, the RideOps Settings dialog (Operators, Checklists, Queues, Dispatches, Positions) and RideOps Keys.

Set up RideOps

Create, show, edit and delete RideOps Keys, the codes that connect RideOps tablets to your Locations. Only Super Users can create, edit or delete keys.

Create and manage RideOps Keys

Set a ride's Preopening and Closing Checklists in RideOps Settings, choose the validity period, and require supervisor approval before opening.

Configure Checklists for RideOps

What each RideOps queue and dispatch setting does, how RideOps calculates expected throughput from them, and what Operators see on the tablet.

Manage queues and dispatches in RideOps

Show a titled message to Operators on a ride's RideOps tablets with the Bulletin widget: where to write it, how to make it show, and its limits.

RideOps Bulletin widget

What each setting in the RideOps tablet's settings panel does, where settings are stored, and how to lock them for every tablet from the Backend.

RideOps tablet settings

Install RideOps as a web app, connect the tablet with a RideOps Key, and learn how updates, resets and weak connections affect it.

Install RideOps on a tablet

Move a ride to a replacement tablet with the correct key and settings while preserving work still stored on the old device.

Prepare a replacement RideOps tablet

Set up RideOps Positions and Attendants on a Location: Mandatory Positions, Required Competencies, User Group access, and editing or deleting Positions.

Set up RideOps Attendants and Positions

Configure tablets, keys, operators, positions, Checklists, queues and dispatches.

Sign Attendants in and out of RideOps Positions, check eligibility and use Switch when handing over a mandatory Position.

Manage Attendant sign-in in RideOps

An Operator's guide to a day in RideOps: signing in, opening the ride, dispatches and queue times, Downtime, handover notes and closing.

Operate a ride in RideOps

What Ride Utilization, Cart Utilization, dispatches, riders, cycle time and uptime mean on the RideOps tablet, and how to turn them on.

Ride statistics on the RideOps tablet

Prepare eligible replacement staff, switch Operators and Attendants, and keep handover information and Position records current.

Plan staff handovers in RideOps

Close and reopen a ride for a planned break, check staffing and counts, and distinguish the break from a Downtime.

Handle short planned closures in RideOps

Factory-reset a RideOps tablet to set it up with a new key, what a reset erases, and what to do when the Factory Reset button is missing.

Reset the RideOps app

Sign Attendants in to RideOps Positions, switch or sign them out, and understand when automatic sign-out occurs.

Enable barcode sign-in in RideOps settings, match badges to Operators' External IDs, and scan a badge before entering a PIN.

Enable barcode sign-in for RideOps Operators

Coordinate the maintenance Assignment, Downtime record and Operator readiness checks before reopening a ride in RideOps.

Return a ride to service after maintenance

Create, change, remove and unlock the 4-digit PIN Operators use to sign in to RideOps, and what each PIN message on the tablet means.

Manage RideOps PIN codes

Sign in, run a ride, manage closures and coordinate staff handovers.

Operate and hand over rides

Review operating periods and Downtime history, correct or close Downtime records, and log an interruption that was missed.

Review Downtime in a Location's Uptime Summary

Open and close Locations, start Downtime and follow live metrics from the Operations tile in the Mobaro app, and what makes a Downtime Open or Blocking.

Manage Downtime and uptime from the mobile app

Learn how Downtime moves through Open, Blocking, Resolved and Closed states, and how Downtime records contribute to Reports.

Use Downtime in Mobaro

Check permissions, enable Operational Logging, configure Downtime categories and set up automatic Assignments.

Set up Downtime tracking

How Mobaro uses opening hours to suggest a Downtime's duration when you close it, with worked examples and the cases that aren't trimmed.

How opening hours affect Downtime tracking

Turn on Operational Logging, read a Location's readiness and status, open and close Locations, and correct the record in the Uptime Summary.

Use Operational Logging

Use a Location's Uptime Summary to check its uptime periods, correct or delete them, and add a Downtime that wasn't logged at the time.

Review and correct uptime in the Uptime Summary

Understand these time measures, how Mobaro calculates their percentages and where to review them in the mobile app and on Dashboards.

Uptime, downtime and lag time

How Mobaro calculates MTTR and MTBF from Downtimes and uptime, how to filter and read the widget, and pitfalls that distort them.

MTTR and MTBF reliability metrics

What to count in a Downtime's duration, how it becomes a downtime percentage, worked scenarios, and how to correct a closed Downtime.

How Mobaro calculates Downtime registrations

Record a missed interruption within a completed operating period and check the resulting uptime and Downtime records.

Reconcile a day with an unlogged ride interruption

Create Downtime Templates so RideOps Operators start a Downtime in one tap with the right category, and choose if each one creates an Assignment.

Create Downtime Templates for RideOps

Adjust the opening-hours Calendar for a closure or special event and verify the Location's Calendar and time zone.

Plan exceptional opening hours for a ride

Attach an opening-hours Calendar and time zone to a Location, and see what opening hours affect: suggested Downtime durations and RideOps times.

Add opening hours to a Location

Track interruptions, manage opening hours and understand uptime and reliability measures.

Downtime and opening hours

Read and acknowledge RideOps handover notes at sign-in or mid-shift, and understand how they affect operational readiness.

Acknowledge handover notes as an Operator

What the RideOps Activities page shows: today's activity and the week ahead for the Location, what each entry means, and when to use the Backend log.

Read the Operational Log in RideOps

Set up Note Templates that pre-fill a Note's Title, Description and Type in RideOps, and limit them to specific Locations.

Set up Note Templates

Create and configure Note Types — the categories for Notes that also control approval, triggered Assignments and email notifications.

Set up Note Types

Add a missed RideOps dispatch or queue time, correct rider counts, and delete wrong entries in a Location's Operational Log in the Backend.

Update and add to the Operational Log

Learn which Location activities the Operational Log records and where to view completed and planned work in the Backend, mobile app and RideOps.

Operational Log overview

Read a Location's Activities in the Mobaro app's Operations tile: what Today and Planned show, entry details, and why a connection is needed.

Read the Operational Log in the mobile app

Create and schedule RideOps handover notes, require acknowledgment before opening a ride and review acknowledgment records.

Require Operators to acknowledge handover notes

Open a Location's Operational Log in the Backend, switch between Completed and Planned, and filter by activity type and User.

Read the Operational Log in the Backend

Create Notes in RideOps or the Backend, and see who can view, edit, approve and delete them, and how Note Types drive approval and Assignments.

Create and manage Notes

Read and acknowledge RideOps handover notes at sign-in, and understand why an unacknowledged note can prevent dispatching.

Record operational activity and share the information the next shift needs.

Log books and handover notes

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