Overview
Deleting a Certification removes a User's awarded qualification. How you do it depends on where the Certification came from: a manually created Certification can be deleted directly, while one earned through a Certification Process is tied to a Result and must be removed by invalidating that Result. This article covers both.
Users must be Super Users or have the appropriate access to manage Certifications: Competencies: Administrate. Invalidating a Result additionally requires the relevant Results validation permission.
Why this matters: When a Certification is deleted, the User loses the linked Competency — which can immediately remove their eligibility for Schedules and RideOps positions that require it. Delete deliberately, and use the right path so process-linked records stay consistent with their Results.
Deleting a manually created Certification
Go to the Certifications page
In the Mobaro Backend, go to Competencies > Certifications.
Select the Certification
Tick the checkbox next to the Certification you want to delete. A toolbar appears.
Click the delete icon
Click the trash-can icon in the toolbar to remove the selected Certification.
Deleting a Certification earned through a Process
A Certification tied to a Certification Process can't be deleted directly — it's backed by a Result. To remove it, invalidate that Result.
Note: Certifications linked to a Process show a Process column on the Certifications page — that's how you tell which path a given Certification came from.
Open the Certification's details
Find the related Result — either on the Certification's detail page, or by searching the Results page.
Invalidate the Result
Invalidate the Result to remove the Certification it granted.
Critical: Deleting or invalidating a Certification is not easily reversible — there's no undo. The User loses the Competency and any eligibility it granted. If it was removed in error, you'll need to re-issue the Certification manually or have the User complete the Certification Process again.
Frequently asked questions
Q: How do I know if a Certification is linked to a Process?
A: Check the Process column on the Certifications page — process-linked Certifications show the associated Process there.
Q: What happens if I delete a Certification by mistake?
A: There's no undo. Re-create it manually, or have the User complete the Certification Process again. See Gaining and managing Certifications.
Q: Why can't I delete a process Certification directly?
A: It's backed by a Result, which is the system of record for how it was earned. Invalidating the Result keeps the Certification and its evidence consistent.