Mobaro passwords are changed through the Forgot password reset flow — you request a reset link by email and set a new password from that link. There is no longer a self-service Change password option inside your profile. This article covers how to change your password on web and mobile, what to do if you can't access your email, and how this works for Super Users.
Why this changed: Routing every password change through an emailed reset link means a password can only be set by someone who controls the account's inbox. It removes the in-app Change password field and standardizes on one secure path for everyone.
What's covered:
Change your password
Because the change happens from the sign-in screen, you first need to be signed out (or in a private browser window). The reset itself is the same on web and mobile.
Heads-up: The self-service Change password option has been removed. You can no longer change your password from inside your profile while signed in — all password changes now go through Forgot password.
1. Get to the sign-in screen
Sign out of Mobaro so the sign-in screen is shown:
Mobile app: open your profile and sign out.
Web: sign out of the Mobaro Backend.
Note: On web you can skip signing out by opening a private or incognito browser window and going to the Mobaro sign-in page there. That gives you the sign-in screen without ending your current session.
2. Tap Forgot password
On the sign-in screen, select Forgot password.
3. Enter your email address
Enter the email address registered on your Mobaro account and submit. Mobaro sends a password reset link to that address.
4. Open the reset link and set a new password
Open the email, follow the reset link, and set your new password. You can then sign in with it on both web and mobile.
Best practice: If the email doesn't arrive within a few minutes, check your spam or junk folder and confirm you entered the exact address on file. Domain variations (for example .com vs .co.uk) will send the link to the wrong place.
If you can't access your email
Because the reset link is delivered by email, you need a working inbox to change your own password. If you can't receive email at your registered address — or you don't know which address is on file — you can't complete the reset yourself.
In that case, contact a Super User or a User with the Modify users permission. They can update your password for you from the Mobaro Backend.
Note: While they're updating your password, it's a good time to confirm the email address on your account is current, so you can use the self-service reset next time.
Notes for Super Users
Super Users follow the same Forgot password flow as everyone else to change their own password.
Critical: A Super User can not change another Super User's password. Each Super User must reset their own password through Forgot password, which requires access to their registered email.
A Super User (or a User with Modify users) can still set or update the password for non–Super User accounts — for example, for a User who has lost access to their email. That admin-assisted path does not extend to other Super Users.
Heads-up: If a Super User can't access their registered email, no one else can reset it for them. Regain access to that inbox, or contact Mobaro Support for assistance.
Frequently asked questions
Q: I'm signed in. How do I just change my password?
A: Sign out first (or open a private browser window on web), then use Forgot password on the sign-in screen. The in-app Change password option has been removed.
Q: Do I have to sign out to reset on web?
A: Not necessarily — opening a private or incognito browser window and going to the sign-in page there gives you the same screen without ending your current session.
Q: The reset email never arrived.
A: Check your spam or junk folder, and confirm the address you entered exactly matches the one on your account. If it still doesn't arrive, ask a Super User or a User with Modify users to confirm the email on file.
Q: I don't have a working email at all. What now?
A: Contact a Super User or a User with the Modify users permission. They can update your password from the Mobaro Backend.
Q: Can another Super User reset my Super User password?
A: No. Super Users can only change their own password through Forgot password. If you can't access your registered email, contact Mobaro Support.
Q: My organization uses single sign-on (SSO). Does this apply to me?
A: No. If you sign in through SSO, password changes are handled by your SSO provider, not by Mobaro's Forgot password flow.