All CollectionsTroubleshoot and get helpMobile app, browser and connection problemsMobile app, browser and connection problemsDiagnose device features, browser issues, offline work and unsent data.By Logan1 author·5 articlesA Backend page will not load or displays incorrectlyCheck blank pages, missing icons and unresponsive controls, and distinguish browser problems from access or configuration.A button is missing or unresponsive in the Mobaro mobile appCheck missing or unresponsive controls, preserve Checklist progress, and send useful evidence to Mobaro Support.Troubleshoot camera, scanning and device location accessIdentify whether device permissions, workflow requirements or uploads are preventing photos, scanning or location access.Recover stuck or unsent data in the mobile appWhat happens to unsent work in the Mobaro app when you log out, use Recovery Procedures or Factory Reset, or reinstall, and how to send it safely.Reset the image upload queue in the mobile appLearn when to reset a stuck image upload queue, how to do it, what happens to missing photos and what to check afterward.
