Overview
The Ride Queue widget shows the latest recorded queue time for each ride you choose, with when and by whom it was recorded. It answers "what is the queue at each ride right now?"
It's one of the widgets in the RideOps category; the others are described in RideOps dashboard widgets.
At a glance |
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Who can do this | Super Users, or a Role with Dashboard Templates › Manage, add it. Anyone who can view the dashboard sees it. |
Where | Dashboard Templates › a template › Add a widget › RideOps › Ride Queue |
Works on | Backend (web). Queue times come from RideOps, the Operational Log or an integration. |
Availability | All organizations. Shows data only for Locations with recorded queue times. |
💡 Why this matters: Seeing where queues build lets you move staff or open capacity before long waits turn into complaints.
What it shows
For each Location with a queue time, the widget shows a box with the Location's name, the queue time in minutes (min), the date and time it was recorded, and who recorded it. With Show as Chart on, it shows a column chart instead, with one column per ride in Minutes.
RideOps source: queue times operators set in RideOps, and queue times added in the Backend's Operational Log.
External source: queue times sent to Mobaro by an integration through the Public API, such as Safari AI. See RideOps dashboard widgets.
The widget always shows the most recent entry, however old. Closing a ride doesn't reset it, so check the time under the value. A Location appears once it has a queue time from either source; if it has none from the chosen source, its value is empty.
Settings and filters
Setting | What it does | Default |
Locations | Pick Locations or Location Groups and click Apply Filter. Required: the widget stays empty until you choose. | None |
Show as Chart (chart button) | Shows a column chart instead of boxes. | Off |
Source | RideOps or External: where the queue times come from. | RideOps |
Title | Click the widget's title to rename it; the cross resets it. | Ride Queue |
The widget has no time range: it's a snapshot of the latest values.
Reading the widget
In chart mode, hover over a column to see the queue time in minutes. Boxes and columns can't be clicked. The widget reloads with the dashboard every 10 minutes (there's no setting to turn this off) and whenever you change a filter, so it isn't live to the second. To keep changed settings, save them in a Personal filter.
For queue times over a period, use Ride Queue Development; for today's average queue time per Location, use the Operational Overview widget.
Best practices
Put the widget on a full-screen operations dashboard, next to a status widget, for a live read.
Ask operators to update queue times at a steady interval, so the values stay current.
Pick the Source that matches how each ride records queue times.
Frequently asked questions
Is there a way to adjust the queue time on the desktop?
Yes. In the Backend, open the Location's Operational Log, click Create Activity and add a Queue Time. This needs Super User or Operations › Manage Queue Entries. See Log book on the web — the Operational Log dialog.
Does this widget show historical queue trends?
No. It shows only the latest queue time. For queue time over a period, add the Ride Queue Development widget. See RideOps dashboard widgets.
Why doesn't my ride show a queue time?
Check that the ride is selected in Locations and that Source matches where its queue times come from: RideOps or External for an integration. A ride only appears once a queue time has been recorded.
The ride is closed, but the widget still shows a queue time. Why?
The widget shows the latest recorded value, and closing a ride doesn't reset it. Check the time shown under the value.