All CollectionsTroubleshoot and get helpAssignment, Result and reporting problemsAssignment, Result and reporting problemsResolve unexpected Assignment behavior, Result review issues and missing reports.By Logan1 author·10 articlesAssignments differ between the Backend and mobile appCheck access level, Location membership and the mobile app's unfinished-work view when Assignment lists differ.A User or User Group is missing from Assignment assigneesDiagnose missing assignee options by checking Location access, User Group assignability, delegation and Assignment Definition restrictions.An assignee cannot resolve an AssignmentCheck modification access, Assignment Definition resolver rules and required documentation when work cannot be marked complete.An Assignment Trigger does not create the expected workCheck the answer condition, creation flow, existing Assignments and target before treating a missing notification as a failed trigger.A reviewer cannot approve a ResultSeparate Result visibility from validation access, then check the source Reviewers, Location membership and review state.A Result Report is missing answers or imagesCheck the Report type and Report Template before deciding that a Result has lost answers, comments or photographs.A Dashboard is missing or shows unexpected dataFind why a Dashboard is missing, empty or different for two Users by checking recipients, saved filters, widget scope, access and refresh.Troubleshoot missing NotificationsTrace a missing email or push notification through personal settings, Result Report triggers, recipients and delivery checks.A Downtime is missing from ReportsCompare Downtime state, saved duration, opening hours and Report filters when an event exists but a Dashboard shows different figures.Troubleshoot red statuses on the Location OverviewFind out why a Location is red on the Location Overview widget and clear it: missed or unapproved Checklists, urgent Assignments or Blocking Downtime.
