Overview
The Average Score by Question Category widget compares scores across categories or shows the questions in one category. Use it to find low-scoring topics across Checklists.
Question Categories are tags you put on Checklist questions — see Comparing scores across Checklists with Question Categories.
At a glance |
|
Who can do this | Super Users or a Role with Dashboard Templates › Manage add it. Viewers see only data from Results they can access. |
Where | Dashboard Templates › a template › Add a widget › Average Score › Average Score by Question Category |
Works on | Backend (web) |
Availability | All organizations. Needs Question Categories on scored questions. |
What it shows
A group selected: one row per Question Category in the group, including categories in its sub-groups, in alphabetical order, with its Average Score. Categories with no scored answers in the period aren't listed.
A category selected: one row per question tagged with it, showing Checklist, Question and Average Score, lowest score first, 10 rows per page.
Average Score is the average of each scored answer's percentage (its points divided by that question's maximum). Every scored answer counts equally. See Understanding Checklist scoring.
With Show Points on, the column shows Average Points, the average points per scored answer.
It covers completed Results whose Answered time is in the period, whatever their approval state. Unscored answers and deleted Results are left out. Only Results you can see count: Super Users see all of them; other Users see Results at their Locations that they're allowed to view. See How access works in Mobaro.
⚠️ Heads-up: The widget uses each question's current Question Categories for all its Results. Tagging a question adds its earlier answers to the category's score; removing a tag takes them out.
Settings and filters
Use the widget’s top buttons. Results must match every filter. Save a Personal filter to keep your filter and title changes.
Setting | What it does | Default |
Time range | The period, matched on each Result's Answered time. Choose Today, Yesterday, Last week, Current week, Current month, Last a number of Days, Weeks or Months, Specific month or Custom Time Range. There's no All Time. | Last 12 months |
Question Category | Pick one Question Category Group or Question Category. A whole hierarchy can't be picked. Required. | None |
Checklists | Only Results of these Checklists. | None: all Checklists |
Locations | Only Results at these Locations or Location Groups. | None: every Location you can see |
Show Points | Shows Average Points, the average points per scored answer, instead of a percentage. | Off |
Reading the widget
Until you pick a category, the widget says No Question Category Selected. If no category in the chosen group has scored answers, it shows No Question Categories in group.
Click a category row to open a window named after it. It lists each Checklist and Question with its Average Score, lowest first.
Click a question — in that window, or in the widget when a single category is picked — to see each Location with its Achieved Points, Potential Points and Score. Click a Location (Show Results) to open those Results.
⚠️ Heads-up: Known issue: when you click a question directly in the widget, the Location view doesn't use the widget's time range and Locations; it reuses the last category window's filters, or the last 12 months. For matching numbers, pick the group and click through the category window.
Times are in the dashboard's time zone. The widget reloads with the dashboard every 10 minutes and whenever you change a setting. Bulk filtering can also change its time range, Checklists and Locations, and the Location Switcher its Locations. See How to use the Dashboard.
Best practices
Pick a group to compare topics, then click the lowest category to find the questions behind it.
Give points to every question you tag; unscored questions never appear.
For one topic's score at a glance, use the Question Category Score widget; for a whole hierarchy, use the Question Category Hierarchy widget.
Frequently asked questions
What are question categories and how do I use them?
Tags on Checklist questions for comparing scores by topic across Checklists. Build a hierarchy in Checklists › Question Categories, tag questions in the Checklist editor, then add this widget. See Comparing scores across Checklists with Question Categories.
Why doesn't the average match the Question Category Score widget?
They calculate differently. This widget averages each answer's percentage, so every answer counts equally. Question Category Score divides all points collected by all points possible, so questions worth more points weigh more. With equal points per question, they match.
If I tag a question now, do older results count?
Yes. The widget uses each question's current Question Categories, so answers given before you tagged it are included straight away. Removing the tag removes them again.
Why is a category missing from the table?
It has no scored answers that match the period and filters. Check that its questions give points, widen the time range, or clear the Checklists and Locations filters.
Can I see question categories in the mobile app?
No. Question Categories and their widgets are only in the Backend (web).