You can set your own Mobaro password two ways: change it from your profile while you're signed in, or reset it from the sign-in screen if you're locked out. Super Users can also set a single User's password, or reset the password for everyone in a User Group.
Change your password while signed in
If you know your current password, you can change it without signing out. From your profile while signed in, choose to change your password, enter your current password and a new password, and save. The new password works on both web and mobile.
Reset your password from the sign-in screen
If you're locked out or don't remember your current password, reset it from the sign-in screen. Select Forgot password, enter the email address registered on your account, and submit. Mobaro sends a reset to that address — follow it to set a new password, then sign in.
Note: On web you can reach the sign-in screen without ending your current session by opening a private or incognito browser window and going to the Mobaro sign-in page there.
Best practice: If the email doesn't arrive within a few minutes, check your spam or junk folder and confirm you entered the exact address on file. Domain variations (for example .com vs .co.uk) send the reset to the wrong place.
For Super Users: set passwords for Users and groups
You'll need to be a Super User or have Users: Modify to set passwords for other Users.
When a User has lost access to their email and can't reset their own password, a Super User can set it for them from the Users page.
Set one User's password — open the User on the Users page, set a new Password, and save. Turn on Force password change on first login so the User sets their own private password the next time they sign in.
Reset a whole User Group's password — on the Users page, use Change password for users in group to reset the password for every User in a selected User Group at once. Choose the User Group, set the new password, and apply.
Best practice: Use group password resets for shared or shift-based accounts — for example a team of seasonal operators who sign in to the same set of devices — so you can rotate one credential across the whole group in a single step.
Single sign-on (SSO) users
If you sign in through SSO, password changes are handled by your identity provider, not Mobaro — the change-password and Forgot password flows don't apply to you. See Controlling SSO access with user groups.
Frequently asked questions
I'm signed in. How do I change my password?
From your profile, enter your current password and a new one. You no longer need to sign out to change a password you already know.
I'm locked out or forgot my password.
On the sign-in screen, select Forgot password and enter your registered email. Mobaro sends a reset so you can set a new password.
The reset email never arrived.
Check your spam or junk folder, and confirm the address you entered exactly matches the one on your account. If you have no access to that inbox, ask a Super User to set your password.
Can a Super User reset passwords for a whole team at once?
Yes. On the Users page, use Change password for users in group to reset the password for every User in a selected User Group in one action.
My organization uses SSO. Does this apply to me?
No. If you sign in through SSO, password changes go through your identity provider, not Mobaro's flows.