Overview
Delegable user groups let the members of one User Group assign work to another User Group they don’t belong to — Operations dispatching to Maintenance, a control room routing work to several crews, or a general team escalating to specialists — without joining that group or receiving its work.
You set it on the group that does the assigning, in its Memberships section. It only changes who appears in assignee lists; it doesn’t change membership, access or permissions.
At a glance |
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Who can do this | Super Users, a Role with User Groups › Modify, or the group’s Administrators. Assigning work needs no permission. |
Where | User Groups › the assigning group › Memberships › Delegable user groups |
Works on | Backend (web) to set up. Takes effect in Mobile app assignee lists, and in the Backend for Users whose Role can’t view all Users or User Groups. |
Availability | All organizations |
💡 Why this matters: By default, the Mobaro app only lets you assign work to yourself and to the User Groups you belong to. That keeps teams separate. Delegable user groups are the controlled exception: they open specific cross-team routes without adding people to teams they don’t work in.
Who you can assign to by default
In the mobile app, the assignee list offers you, the User Groups you’re a member of, and the people in them. Each group must have Assignments ticked under Assignability, and groups and people must have access to the Assignment’s Location.
In the Backend, it depends on your Role. Super Users and Roles with User Groups › View can pick any assignable User Group, and Users › View lets you pick any User with access to the Location. Without those permissions, the Backend list is limited like the app’s.
An Assignment Definition can narrow either list with Who can be assigned and Limit type of assignee to — see Using Assignment Definitions.
What a delegable group changes
When you add Maintenance under Delegable user groups on Ops Leads, members of Ops Leads:
can pick Maintenance as an assignee when they create or reassign an Assignment, and pick its members individually (those with access to the Location);
can see Maintenance and its members where Mobaro lists Users and User Groups for them;
don’t become members of Maintenance, receive its Assignments or see its Assignments;
don’t get Maintenance’s Schedules, Notification Rules, Locations or Roles — those follow direct membership only.
It works one way. Maintenance members can’t assign to Ops Leads unless you also add Ops Leads as a delegable user group on Maintenance.
Set up a delegable user group
1. Open the assigning group
In the Backend, go to User Groups, select the group whose members need to assign work, and click Edit. This is the group doing the assigning, not the one receiving the work.
2. Add the receiving group
In Memberships, add the receiving group in Delegable user groups. You can add several.
⚠️ Heads-up: Direction matters. Adding Maintenance on Ops Leads lets Ops Leads assign to Maintenance, not the other way round. If you add it on the wrong group, the wrong team gets the new option.
3. Save
Click Save. The Backend uses the change straight away; the app picks it up the next time it refreshes its data with a connection. Removing a delegable user group later only affects new assignee choices; Assignments already assigned to that group keep their assignees.
When the group still doesn’t appear
A delegable group only shows in an assignee list when:
the person assigning is a member of the group you configured (in the Backend, its Administrators count too);
the receiving group has Assignments ticked under Assignability — see Create and manage User Groups;
at least one of its members has access to the Assignment’s Location — see Giving Users access to a Location;
the Assignment’s definition allows it in Who can be assigned and Limit type of assignee to;
the app has refreshed since the change.
If nobody qualifies, the app shows No assignees available; the Assignment can still be created, but unassigned.
Examples
Operations dispatches to Maintenance. A ride lead spots a broken queue-gate latch. On the Ops Leads group, add Maintenance — All as a delegable user group. Ops Leads members can now assign the repair to Maintenance — All; operators who aren’t in Ops Leads can’t.
A control room routes work to several crews. Create a Control Room group for the dispatchers and add Ops — Zone A, Ops — Zone B and Maintenance — All as delegable user groups. Dispatchers can assign to all of them, but don’t receive that work or see those crews’ Schedules.
Maintenance escalates to specialists. On Maintenance — All, add Electricians. Any technician can hand an electrical fault to Electricians, who keep their own queue.
Best practices
Start from the default and open only the routes you really use. Each delegable group lengthens assignee lists in the app.
Set delegation on a small leads or dispatcher group rather than on every group.
If someone actually does another team’s work, make them a member of that group instead.
Add the reverse direction only when both teams really assign to each other.
Use a Role, not delegation, when someone needs permissions — see User Groups vs Roles.
Frequently asked questions
What are delegable user groups?
Other User Groups that a group’s members can assign work to without joining them. Set it on the group that assigns: to let Ops Leads assign to Maintenance, add Maintenance under Delegable user groups on Ops Leads.
Do you have to be in a user group to assign an assignment to it?
In the app, yes — unless one of your groups has that group as a delegable user group. The group also needs Assignments ticked under Assignability and a member with access to the Assignment’s Location. See the checklist above.
If I add a delegable user group to a group, which way does it work?
The members of the group you’re editing can assign to the delegable group. The delegable group gets nothing new; configure the opposite direction on it separately.
Someone can pick user groups that aren’t in their delegable list. Why?
They’re probably in the Backend with a Role that has User Groups › View (or they’re a Super User), which lists every assignable group. Delegable user groups limit the app, and the Backend for Users without that permission.
If an assignment is delegated to my group but I don’t have access to its location, can I see it?
Not in the app, which only lists Assignments at Locations you’re a member of. Ask for access to the Location. See Why do I see different assignments on the Backend vs. the mobile app?.
Does a delegable user group give me access to that group’s work?
No. You don’t receive or see its Assignments, Schedules, Notification Rules, Locations or permissions. You can only assign work to it and its members.