Overview
You can delete Assignments that were created by mistake, raised twice or are no longer relevant, one at a time or several at once. Deleting doesn't erase the Assignment: it becomes read-only and drops out of your working lists, the app and dashboards, but you can still find it under Show deleted. It can't be brought back.
This article covers who can delete, what deleting changes elsewhere in Mobaro, and how to find deleted Assignments. If the work was actually done, resolve the Assignment instead; see Resolving, documenting, and reopening Assignments.
At a glance |
|
Who can do this | Super Users, a Role with Assignments › Delete, or the Assignment's creator (for Assignments they created) |
Where | Assignments in the Backend |
Works on | Backend (web) and Public API. Assignments can't be deleted in the Mobile app or RideOps |
Availability | All organizations |
💡 Why this matters: A deleted Assignment stops counting everywhere: in lists, on dashboards and in Location readiness. Deleting the right things keeps your figures honest; deleting the wrong thing hides open work.
Delete Assignments
1. Select the Assignments
Go to Assignments and tick one or more Assignments, up to 300 at a time.
2. Click Delete
Click the bin icon (Delete). It only appears if you can delete every selected Assignment and none of them is already deleted. With Assignments › Delete, you can delete any Assignment you can see; without it, only the ones you created.
3. Add a comment and confirm
In Delete Assignment(s), optionally explain why in Comment (optional), for example "Duplicate of the Tuesday handrail job". Click Delete Assignment(s). The comment and your name are saved in the Assignment's activity feed with Deleted the assignment.
What deleting changes
Where | What happens |
The Assignment | Shows This assignment has been deleted and becomes read-only: it can't be edited, started, resolved or reassigned. Its activity feed stays, and people can still comment. |
Lists and the Mobile app | It disappears from the Assignments list and from the Mobile app. |
Dashboards and readiness | It no longer counts in Assignment widgets or on the Location Overview, and no longer turns its Location red. |
A Downtime that raised it | If the Downtime was Blocking, it goes back to Open and loses its link to the Assignment. |
A Note that raised it | The Note loses its link to the Assignment and its approval is removed. |
The Checklist Result | The Result it was raised from still lists it. See Referenced Assignments in Checklist Results. |
Materials | Any Inventory requisition on it is deleted too. |
Integrations | An Assignments webhook with the Deleted event fires. No notifications go to assignees or subscribers. |
🛑 Critical: Deleting can't be undone, and a deleted high-priority or overdue Assignment stops holding its Location red even though the fault may still be there. If the work was done, resolve the Assignment so the resolution is recorded. Delete only duplicates and mistakes.
Find deleted Assignments
1. Turn on Show deleted
In Assignments, click the archive icon (Show deleted) in the filter bar. The list now shows only deleted Assignments. Click it again to go back.
2. Widen the other filters
The other filters still apply. The Status filter starts on Open, which hides deleted Assignments that were already Finished, so set it to All.
3. Open or export them
Open a deleted Assignment to see who deleted it, when and why in its activity feed. With Show deleted on, the Excel export lists the deleted Assignments; its Is Deleted, Deleted By and Deleted columns show who deleted each one and when. See Reporting on and exporting Assignments.
Deleted Assignments follow the same visibility rules as others: you see only those at your Locations that you could see before they were deleted.
Delete through the Mobaro API
DELETE /api/customers/assignments/{id} deletes one Assignment, with an optional comment query parameter. It needs an API key that isn't read-only. GET /api/customers/assignments never returns deleted Assignments; to track deletions in another system, use an Assignments webhook with the Deleted event. See Mobaro API parameter reference and Using webhooks in Mobaro.
Best practices
Resolve work that was done, even if it was done another way; delete only duplicates, tests and mistakes.
Always fill in Comment (optional), so others can see why an Assignment disappeared.
Give Assignments › Delete only to the people who clean up Assignments; everyone can still delete what they created.
Before a bulk delete, check the selection for high-priority or open Assignments that are holding a Location red for a reason.
Frequently asked questions
How do I delete an assignment, or several at once?
In Assignments, tick the Assignments, click the bin icon (Delete), add an optional comment and click Delete Assignment(s). You need Assignments › Delete, Super User status, or to have created them.
Can I reinstate a deleted assignment?
No. There's no restore. The deleted Assignment stays read-only under Show deleted. If the work is still needed, create a new Assignment.
Where can I find assignments that were deleted?
In Assignments, click Show deleted (the archive icon) and set Status to All. Open one to see who deleted it, when, and their comment.
Can I delete an assignment from the mobile app?
No. Deleting is only possible in the Backend or through the Mobaro API. In the app, resolve the Assignment or ask someone with delete rights.
Our dashboards still show lots of old assignments. Will deleting them help?
Yes, deleted Assignments no longer count in dashboard widgets. If the work was done, resolve them instead so they count as Finished; see Bulk-managing Assignments from the Backend.