Overview
Mobaro has separate contact points for different kinds of requests. Choosing the right one gets your request to the right team and makes it quicker to handle.
For help using Mobaro, you can also chat with Mobaro Support from inside the Backend and the mobile app.
At a glance |
|
Who can do this | Anyone: Mobaro customers, their users, and the public |
Where | Email and phone below, the Help button in the Backend, and the Support tile in the mobile app |
Works on | Backend (web) and Mobile app for chat; email and phone from anywhere |
Availability | All organizations. Your organization can hide the app's Support tile. |
Contact points
Request | Contact |
General contact point | |
General support requests | [email protected] |
General legal requests | |
Copyright infringements and takedowns | |
Privacy and GDPR matters, including requests for information | |
Information security matters |
For how Mobaro handles personal data, see EU Data Protection/GDPR.
Chat from the Backend or app
In the Backend, click Help in the top toolbar to open a chat with Mobaro Support.
In the mobile app, tap Support on the home screen. Your organization can hide this tile with the Support switch in its app area availability rules; see Configuring app settings and app area availability rules.
Who to contact first
Some requests are faster to solve inside your own organization:
You need | Contact |
A new Mobaro account or a re-enabled account. For a forgotten password, first use Forgot password? on the sign-in screen. | Your organization's Super User. See How do I troubleshoot login issues or disabled accounts in Mobaro? |
Help with your job, pay, contract or work schedule | Your employer. Mobaro makes the software your employer uses, and can't help with employment matters. |
Help using Mobaro, or to report a problem | Mobaro Support, by chat, email or phone |
Best practices
Use the contact point that matches your request, and send each request once.
When you report a problem, include a screenshot, what you were trying to do, and which organization, Location or Checklist it concerns.
Search this Help Center first; many answers are already here.
Frequently asked questions
What is the customer service phone number for the USA?
Call +1 (877) 848-9190. Mobaro Support is also available on +45 89 88 19 64, by email at [email protected], and by chat from the Backend or the app.
Can I talk to a person?
Yes. Click Help in the Backend or tap Support in the app to chat with Mobaro Support, email [email protected], or call one of the numbers above.
My account has been disabled. Who do I contact?
Your organization's Super User first. They can re-enable your user. If they can't, contact Mobaro Support at [email protected]. See How do I troubleshoot login issues or disabled accounts in Mobaro?.
Where do I report a bug, a translation error or a feature request?
Send it to Mobaro Support by chat or at [email protected]. Include a screenshot and the steps that led to the problem.
We want to cancel our Mobaro subscription. How do we do that?
Contact Mobaro at the general contact point, [email protected], or through your Customer Success Manager.